These terms are an agreement between you and Intrakit LLC, a Utah limited liability company ("SiteSherpa", "we", "us"), for the use of SiteSherpa, including the app at app.sitesherpa.ai, the chat that runs on your website, and this website. By creating an account or using SiteSherpa you agree to these terms. If you accept them for a business, you confirm you can bind that business, and "you" means the business.
1. Your account
- You must be at least 18 and give accurate information when you sign up.
- Keep your login secure. You are responsible for what happens under your account, including what your team members do.
- Tell us right away at hello@sitesherpa.ai if you think your account has been misused.
2. Free trial
You can try SiteSherpa without a card. During the trial we read a limited number of pages from your site and you can run a limited number of test chats. To put SiteSherpa live on your website, add a card and choose a plan.
3. Plans, billing and overage
- Plans are billed monthly in US dollars, in advance, to the card or invoice method on your account. Current prices and limits are on our pricing page.
- Each plan includes a number of conversations a month. Conversations beyond that are charged at your plan's per-conversation price and billed with your next statement. On Starter, extra charges are capped each month; once the cap is reached, the chat stops answering new conversations until the next month or until you change plans.
- When you join or change plans partway through a month, the monthly fee is prorated for the days on each plan.
- Prices do not include taxes. You are responsible for any taxes that apply, other than taxes on our income.
- If a payment fails, we may pause the service until it is paid.
- Fees already paid are not refundable, except where the law requires otherwise.
- We may change our prices. A change will not affect the price of your current plan without at least 30 days' notice by email.
- Enterprise plans may have their own written terms, which apply where they differ from these.
4. Your content and your website
- You keep ownership of your content: your website pages, text you add, settings and the conversations on your site.
- You give us permission to use your content only to provide, secure and improve SiteSherpa for you, including crawling the websites you add and sending content to our AI and search providers to answer questions. We do not use your content or your visitors' conversations to train AI models.
- You confirm you own or are allowed to use the websites and content you add, and that our crawling them is allowed. Our crawler follows robots.txt by default; if you turn that off for a source, you are responsible for having permission.
5. Your visitors
- You are responsible for how you use SiteSherpa with your visitors, including telling them you use an AI chat, having a privacy policy that covers it, and getting any consent the law requires (for example, before sending marketing to leads).
- For visitor information, we act as your service provider and handle it as described in our Privacy Policy.
- You must not use SiteSherpa to collect sensitive information such as payment card numbers, health records or government ID numbers through the chat.
6. AI answers
SiteSherpa writes answers using AI, based on your content. AI can be wrong or incomplete. You are responsible for your content and for reviewing how your guide answers, and you should not rely on it for medical, legal, financial or safety advice. We are not responsible for decisions made from its answers.
7. Branding
The chat shows a small "Powered by SiteSherpa" line. Plans that allow it can turn this off. Some plans offer a discount for keeping it on, as shown on your billing page.
8. Acceptable use
You agree not to:
- use SiteSherpa for anything illegal, harmful, deceptive or that infringes others' rights;
- put SiteSherpa on websites you don't own or have permission to use;
- try to get around plan limits, security or usage caps, or overload the service;
- copy, resell or reverse engineer SiteSherpa, except as your plan allows (for example, agency plans set up with us);
- use SiteSherpa to build a competing product.
We may block abusive traffic and may suspend an account that breaks these rules or puts the service or others at risk. Where we reasonably can, we will tell you first.
9. Our service
- We own SiteSherpa, including its software, design and the "SiteSherpa" name. These terms give you the right to use it while your account is active; they don't transfer ownership.
- If you send us ideas or feedback, we may use them without owing you anything.
- We keep improving SiteSherpa and may change or remove features. If we remove a major feature you pay for, we will tell you in advance.
- We work to keep SiteSherpa available but do not promise it will be uninterrupted or error free.
10. Cancelling and ending
- You can cancel at any time by contacting us. Your plan runs to the end of the month you have paid for, and we then stop billing.
- We may end these terms if you seriously breach them, or with 30 days' notice for any other reason. If we end them without cause, we will refund any prepaid fees for time after the end.
- When your account ends, the chat stops working on your site. Email us within 30 days if you want an export of your leads. After that we delete your account data, as described in the Privacy Policy.
11. Disclaimers
Except as stated in these terms, SiteSherpa is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.
12. Limitation of liability
To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claims under these terms is limited to the amount you paid us in the 12 months before the claim arose. These limits don't apply to your payment obligations or to your obligations in section 13.
13. Indemnity
You will defend and hold us harmless from third-party claims arising from your content, your websites, how you use SiteSherpa with your visitors, or your breach of these terms, and pay the resulting costs and damages.
14. Governing law and disputes
These terms are governed by the laws of the State of Utah, without regard to its conflict of law rules. Any dispute will be decided in the state or federal courts located in Utah, and both of us agree to those courts' jurisdiction. Before filing a claim, we each agree to try to resolve the dispute informally for at least 30 days, starting when one of us notifies the other by email.
15. Changes to these terms
We may update these terms. We will change the date at the top, and for significant changes we will email customers at least 30 days before they take effect. If you keep using SiteSherpa after that, the new terms apply.
16. General
- These terms and our Privacy Policy are the whole agreement between us about SiteSherpa, unless we have signed a separate written agreement.
- If part of these terms can't be enforced, the rest still applies.
- Not enforcing a right is not a waiver of it.
- You may not transfer these terms without our consent. We may transfer them as part of a merger or sale of our business.
- Neither of us is responsible for delays caused by events beyond reasonable control.
- We may send notices to the email on your account. Send notices to us at hello@sitesherpa.ai.
Contact us
Intrakit LLC, Utah, United States
Email: hello@sitesherpa.ai